Product-related Questions
Q1: What types of candy products does Jinjin offer?
A1: Jinjin mainly provides four categories of candy:
·Soft candies (including peeled soft candies and functional soft candies);
·Tangerine peel candies;
·Bead-bursting soft candies;
·Compressed tablets candies.
We also have sub-brands like Jinjin, KOZED, Get Closer, each with products tailored to different market needs (e.g., health, fashion).Q2: Are Jinjin's products suitable for international markets (e.g., EU, Japan, the US)?
A2: Yes. All products meet food safety standards of target markets, such as the EU's (EU No. 10/2011), Japan's (Food Sanitation Law), the US's (FDA regulations). Product packaging includes multilingual labels (Chinese, English, and local languages for specific markets) to comply with local regulations.
Logistics-related Questions
Q1: How long does it take for Jinjin to deliver products to my country?
A1: Delivery time depends on your region and transportation mode:
·China/Japan/Korea/Southeast Asia: 1–5 days (road transport for general orders); 1–3 days (air transport for urgent orders).
·Europe/Americas/Oceania: 30–45 days (sea transport for bulk orders); 15–20 days (air-sea combined transport for balanced cost & speed).
Q2: Can I track my order during transportation?
A2: Yes. Each batch of orders has a unique "traceability code".
Q3: How does Jinjin protect products during transportation (e.g., soft candy melting)?
A3: We use multi-layer packaging (moisture-proof inner liners, shock-absorbing partitions, waterproof outer cartons) to avoid damage. In summer, we use temperature-controlled vehicles (18–25℃) or insulated boxes with ice packs for transport to prevent soft candy melting.